Presently, due to the current necessity to work from home and the challenges this brings, we are only able to offer limited email and in-game GM support and as a result it is taking longer than usual to respond to your questions.
We are currently receiving a much larger volume of tickets than usual and we'd like to apologise for any delays in response you're experiencing.
Please remember to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket as this helps us to prioritise the most urgent cases.
Please pay particular attention to the following articles:
Important Information about Account Access Recovery
Important Notice to All Software Token Users
We are grateful for your patience and understanding during this unprecedented time and assure you that we are doing our very best to address all of your enquiries as soon as we can.
[Date & Time]
From Mar. 24, 2020
Live support services unavailable
Reduced support capacity
Square Enix EU Support Centre
- Chat and Phone support