We are pleased to announce that the technical difficulties preventing players from properly accessing certain features of the FINAL FANTASY XIV COMPANION app using characters on NA data center Worlds have been resolved.

We apologize for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Jan. 10, 2025 2:12 a.m. to 4:39 a.m. (PST)

[Details]
Users with characters on the North American data centre may experience the following when using the FINAL FANTASY XIV Companion app:
・An error occurs when using the retainer venture feature
・Sales notifications for items on the market are not received
・Widgets cannot be updated


[Cause]
Communications carrier network issue

[Affected Service]
FINAL FANTASY XIV COMPANION app

*Updated on Jan. 14, 2025 6:50 p.m. (PST)
Cause has been updated.